Return Policy
General
Return Policies
1. Contact our Customer Service to initiate the return process
within 2 days upon receiving your item(s).
Please note that we only accept products in their original
condition, and we cannot process any products that are returned without our
prior knowledge. If you wish to return any or all parts of your order, you will
need to contact customer service at Contact
Us that must be included with your package.
2. Mis-shipped products: Once we have confirmed your mis-shipped
items (item shipped different from item ordered), we will be responsible for
the item exchange and postage. You may also return the product and get a full
refund including postage.
3. Product Errors: If the product of the item received is not
what was ordered, you are qualified to get a full refund.
4. This return policy does not apply to our business resellers.
Please contact us for additional instructions.
Specific
Policies for Our Items
Order
Cancellation
We understand that it is a very important undertaking to order a
product for your special occasion, and our cancellation policy was formulated
with this in mind. However, it is important to note that our product are made
to order. Once the production items process has begun, the materials cannot be
reused. Please be informed that after placing your order, there is still time
to change your mind. For details, please refer to our cancellation policy
below.
Replacement
or Refund
Your satisfaction is of utmost importance to us. Upon arrival of
your package, it is suggested that you check the product to make sure it has
been made in accordance with your order specifications. Please try on your
product as soon as possible without altering, washing the product, or removing
the tag. Please note that you need to contact us to initiate the returning
process.
If you are returning or exchanging product or accessories,
please make sure they are in their original conditions - unworn, unaltered,
undamaged, attached. You will be responsible for all return shipping costs.
Defective,
Damaged or Mis-shipped Items
You are qualified to get a full refund if your items are
defective, damaged or mis-shipped. If you believe your items were damaged
during delivery, you must obtain "Proof of Damage" documentation from
your delivery carrier, which should be included in your returned package.
Item is
the Standard you ordered but does not fit
Please understand that items that do not fit properly but in
accordance with the specifications you ordered cannot be returned or
exchanged.Your option is to look for a local production room service at your
own cost. Please note that if your order specifications differ greatly from the
final Type request, re-Type may not be possible.
Return
Process
1. Submit a return request at Contact Us to Customer Service
within 7 days upon receiving your order.Please include an explanation and
photographs stating the reason for your return.
We
reserve the right not to accept the returns without prior approval from our
Customer Service.
2. Once our Customer Service has approved your request, we will
provide you with a return adproduct as well as a Product Return Form that must
be filled in and included with your return. Please send the item(s) through
your local post office within 3-5 business days upon receiving the return form.
Please DO NOT use expedited courier like UPS, DHL or FedEx; the normal economic
Post Office service would be just fine. Please keep the tracking number safe.
3. All the return item(s) will go through inspections. We will
process the refund when we confirm that the product has the problems you
mentioned.Once the refund has been processed by us, it usually takes 10-15
business days for the funds to be credited to your account, depending on your
bank or payment service. Your bank or payment service may levy a small
transaction charge.
All PayPal
payment can only be refunded via PayPal, all Credit Card payment will only be
refunded to the original Credit Card.
Please
Note: we reserve the right not to process the refund if they are returned in
unacceptable condition.